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Participant
December 17, 2025
Question

Robohelp search doesn't return results or spins indefinitely unless we clear cache every day.

  • December 17, 2025
  • 2 replies
  • 80 views

We are using RoboHelp 2022 Update 6 and recently moved everything to SharePoint Online.  We have a lot of users who can't search unless they clear their cache in Edge/Chrome every day which really isn't a good fix.

Anyone else seeing this? I see that Update 4/5/6 fixed search issues when hosted on WAMP or FTP so I'm thinking there still might be an issue when hosted on SharePoint Online but just hasn't been fixed yet.

 

Thoughts?

    2 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    December 17, 2025

    Aren't there admin controls on SP that set caching for sites? Have you had your SP admin check that out?

    Peter Grainge
    Community Expert
    Community Expert
    December 17, 2025

    FTP is a method of transferring files rather than hosting them. WAMP is something I am not familiar with but Google says "WAMP (Windows, Apache, MySQL, PHP) is a popular software bundle that turns a Windows PC into a local web server for developing dynamic websites and applications offline, acting as a private sandbox for testing projects like WordPress before going live, much like LAMP (Linux) or MAMP (Mac) for other systems. It includes the Apache web server, MySQL database, PHP scripting language, and tools like phpMyAdmin to manage databases easily."

     

    That makes me wonder if something about that is behind your problem, which is not one I have seen posted. The search fixes are described at https://helpx.adobe.com/robohelp/kb/fixed-issues.html but the key issue was search not working at all but not in the way you describe.

     

    I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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