RoboHelp Server 9.0 Publishing issues

Question

Okay..Here comes my publishing issue.I am trying to publish through Robohelp 2017. ...using WebHelp Pro and Robohelp Server 9.0.Once the WebHelp Pro wizard opens and I go to Next and then fill in the Publish details, such as Server URL, username , password.The Help Area dropdown does not show anything. And shows that it is not able to connect to the server.. I have attached the screenshot.So, in short, the issue is that Although I am able to login to the Roboserver, The Robohelp 2017 is not able to connect to the server.Note: I was able to see the Areas earlier. And I was able to publish smoothly earlier. All of a sudden this issue came.

sia09 · Accepted Answer

Thanks...The issue is resolved now with the hlp of the IT executive in my company.

The resolution was simple. I did not realize the URL name of the server I was putting in Robohelp Publish wizard was not correct.

For everybody's information, the server name URL should be

http://<applicationname>:8080/robohelp/server

johndaigle · Answer

Hi, sia09.By chance did you click the "refresh" icon to the right of the Area field?Also, under your screenshots I see an additional server setting. Have you checked the one you want?Try logging on to the Web Admin application and if that is successful it would appear you have a good connection. Then, create a new custom Area (besides the default "general").Then, go back to the Rh publishing dialog and click the refresh icon and see if the new Area appears. ThanksJohn DaigleAdobe Certified RoboHelp and Captivate InstructorEvergreen, Coloradowww.showmethedemo.com

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