Robohelp Server not displaying results
- November 30, 2021
- 3 replies
- 212 views
I am currently testing the Robohelp server as we want to use it for insights within our organisation.
I published one of the projects on the server (which has 2 children). I then tested it to compare it with the one from our internal server. When using the same search in the search bar, Robohelp server was not as accurate as ours and it kept bringing up a specific document first no matter what the search was. A week later, no content from one of the children appeared anymore, no matter how I searched for it. Today I tested again and no content appears at all, that means the other child doesn't display any results anymore. The only result that appears is that odd document which kept appearing initially when I tested the server.
I tested this for another project with one child as the project is WIP and it's also not displaying any results.
Just to clarify the process I am taking:
1. Generate Child 1 locally
2. Generate Child 2 locally
3. Generate Master Project locally
4. Publish on Robohelp Server.
Another point to mention is that the drill down option works fine for both children so the content is there.
Am I doing something wrong? Do i need to publish or generate in a specific format or location?
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