Robohelp: Sorry, something went wrong.

Forum|Forum|2 years ago
June 27, 2023
2 replies
89 views

Opening my Robohelp now requires me to log into my account. As soon as I do, I get the "Sorry, something went wrong." Then, it closes the whole application.

**I can log into my adobe account online and it still includes Robohelp.

Got help through chat with adobe, they gave me the below instructions. These did not work.

Close all the adobe apps

Launch task manager and close all the process by the name of Adobe

Go to Go to C:\Program Files (x86)\Common Files\Adobe\SLCache and delete all the files

Go to C:\ProgramData\Adobe\SLStore and delete all the files

Go to C:\Users\username\AppData\Local\Adobe and delete OOBE

Relaunch adobe robohelp and sign in

You may get an option to select a profile, if you get the option then please select School/Company

**I did a search for this error message, but it covered mainly updating your system. That does apply to my system or Robohelp.

Appreciate your help!

This topic has been closed for replies.

Peter Grainge

Community Expert

I just found this old thread but it may still help.

Solved: sign in help - Adobe Support Community - 6071780

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

I may be wrong but that looks like an old solution but it could be valid for your version. You haven't told us which version of RoboHelp you are using.

Chat is not necessarily the best solution is the people there are not all RoboHelp specialists. They will be looking at cheat sheets. I think they have given you the first solution but you need to go back to Adobe but to the right team. https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp lists your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

For this problem unless someone else comes along with some advice, I suggest going back to support using email initially telling them what you have told us. They can screenshare if necessary.

Come back here if you don't get a reply within a day or two as we can reach out to Adobe.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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