RoboHelp stalls when linking/importing FrameMaker files

Forum|Forum|3 years ago
January 10, 2023
2 replies
226 views

I'm having a similar issue. When I link or even try to just import a FrameMaker book, RoboHelp opens FrameMaker, then it opens the book, then it creates the html. That's all great, but the generated html is stuck in the user\appdata\temp\RHTMP folder. The files are there, everything is correct, it just can't seem to get the files from the temp directory to the project folder. Any ideas as to why?

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Correct answer Dean26945465p295

I am using the most up to date versions of both. FrameMaker is 17.0.1.305 and RBH is 2022.0.346.

The issue turns out to be the location of the source files for the project. On two different systems, the files were unable to be written to the drive, but the drive was a USB external drive. Changing the project to the Documents folder on the C: drive and moving the source files to be imported onto a separate internal drive solves the issue. This is the only issue I've ever had writing to this drive. The Publish window in FrameMaker sets the output directory to the temp directory, then the files just sat there.

Jeff_Coatsworth

Community Expert

Ok, now that I've moved you into your own thread, let's start with some details - what versions of RH and FM are you running? Are you all patched up? Where are files located; local or on a network drive? Has this worked before or is this the first time trying it?

D

Dean26945465p295AuthorCorrect answer

Participant

I am using the most up to date versions of both. FrameMaker is 17.0.1.305 and RBH is 2022.0.346.

The issue turns out to be the location of the source files for the project. On two different systems, the files were unable to be written to the drive, but the drive was a USB external drive. Changing the project to the Documents folder on the C: drive and moving the source files to be imported onto a separate internal drive solves the issue. This is the only issue I've ever had writing to this drive. The Publish window in FrameMaker sets the output directory to the temp directory, then the files just sat there.

Jeff_Coatsworth

Community Expert

Good to know that you were able to figure it out. Because I discovered there seems to be an internal path length limit to create good hyperlinks in RH from the FM xrefs, I've gone to trying to keep my project lengths to the minimum e.g. C:\projects\<project_name>\ for the RH project.

Jeff_Coatsworth

Community Expert

@Dean26945465p295 you are probably using a newer version of FM & RH, correct? If so, let's move your question into its own thread instead of tagging along on this older one.

D

Dean26945465p295Author

Participant

Thanks for all the help Jeff.

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