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sasha_ollie
Participant
November 13, 2024
Question

RoboHelp Support Policy

  • November 13, 2024
  • 2 replies
  • 125 views

Hi Everyone,

 

I wanted to know if my version of RoboHelp is supported.

I found this page of supported products of Adobe Products and technical support periods for my version they statted "Support Bug fixes and Security fixes for the current version (N) and Security vulnerability fixes for the previous major version (N-1). " 

I Dont understand if "major" means the release(2022 and 2020 are supported) or "major" is the update for the release meaning only 2022.5 and 2022.4 versions are supported.

 

If somebody can clarify it I will be very gratefull .

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 13, 2024

    Yes, major is the year part of the release version; minor is the patch level. So current [Nov 2024] major release is v2022, minor release patch 5.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 13, 2024

    2020 and 2022 are supported including all the updates to those versions.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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