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SusanD123456
SusanD123456
Participating Frequently
January 5, 2016
Question

Robohelp webhelp is not opening in Chrome. Does anyone have a way to fix this issue?

  • January 5, 2016
  • 3 replies
  • 1660 views

Has an

Has anyone else dealt with this issue? Please help.

This topic has been closed for replies.

3 replies

pcagud
pcagud
Participating Frequently
February 5, 2016

I'm having the same issue with a web help RH v12.0.2.384 in Google Chrome 48.0.2564.103m.  My project opens & works fine in IE & Firefox, even when opening it locally in Google Chrome it works.  Generate & publish it and the only thing that appears is a flashing light blue banner at the top of the page. Any help or direction would be most welcome.  I've been to William's site & haven't found any nuggets there about this particular issue.  Did find a couple other "good to knows"!

jasong23450100
jasong23450100
Participating Frequently
February 8, 2016

This is a problem with Chrome. Basically when you publish the Help file locally, you need to test it with Edge or Firefox. (Dont use IE... unless you just want to cross-check layout. IE is dead tech at this point.)

The Help File will look fine in chrome when you put it on the server.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 5, 2016

When posting please always give your version of RoboHelp. It is important,

particularly with questions such as this one.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
SusanD123456
SusanD123456Author
Participating Frequently
January 5, 2016

The Robohelp version is 12.0.2.384 on Windows 7 Professional.

Willam van Weelden
Willam van Weelden
Inspiring
January 6, 2016

I haven't seen this problem yet. I just tried WebHelp on RH2015.0.2 on Windows 10 and it seems to work at first glance.

What exactly is happening? Does the help get into an infinite reload loop or something? Also, does this happen with WebHelp output from one of the sample projects as well? If you open the Developer console with F12, do you get any errors on the Console tab?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 5, 2016

Yes, there are patches for some versions of RH – see Willam’s site (wvanweelden.eu) for the list.

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