RoboHelp11 is crashing very often

Forum|Forum|10 years ago
March 27, 2015
2 replies
3004 views

Hi,

I am doing some work in my projects consisting of moving pictures and reassigning them in the projects, and RoboHelp is crashing very often. I have to save my work very often too in order that I do not loose too much of the changes.

I am running RoboHelp on a Windows 7 Professional virtual machine with 8GB of RAM and 2 processors, each with 2 cores. RoboHelp is at its latest update.

Do I have to do any particular tweaking on this machine in order to not have this happen so often?

Thank you.

This topic has been closed for replies.

Anvinder_Singh

Participating Frequently

Hi,

Have you run robohelp as administrator so far ?

If not , please do.

Also before you do that please go to the following location C:\Users\username\AppData\Roaming\Adobe\RoboHTML and rename the 11.00 folder to 11.00_old and then run robohelp as administrator.

A

Anonymous

I will try to run RoboHelp as Administrator. I know that Win7 has this issue with the role of administrator, and I saw that a lot of software, in order to function properly, have to be ran as Administrator.

I will let you know if it is crashing so often, OK?

Thank you for your suggestion.

Anvinder_Singh

Participating Frequently

Great ! In the meanwhile let me see if there are other things we can look into.

RoboColum_n_

Legend

Try closing the project and renaming the <projectname>.cpd file to something like <projectname>old.cpd.

A

Anonymous

Thank you.

I did that, and hope it will be OK.

I will give it one hour, and if it does not crash till then, this is the solution.

I will let you know, OK?

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