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Deb_Newman
Inspiring
November 24, 2014
Question

RoboHelp11 - Search doesn't find a PDF with word in Title

  • November 24, 2014
  • 1 reply
  • 549 views

I am having challenges with some PDFs being found when you search. For example.

Using Sleep as the search word, the PDF document with a title "Sleep Apnea Guideline" should have been found. But it isn't. Many other documents and websites are found but not the one I expected.

And even when I search for Sleep Apnea, the document is not found.


The primary layout is Multiscreen HTML5.

So far I have managed to solve every problem that my client has asked to solve so that they can use RoboHelp as the method to deliver a large number of reference documents and websites. Unfortunately, this one issue my stop everything. I am not able to explain why the document cannot be found.

Am I doing something wrong?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 25, 2014

I just created a PDF with the filename Sleep Apnea Guideline.pdf, added it as baggage and created a link to it. I generated both WebHelp and Multiscreen outputs and it worked fine in both.

Have you checked the PDF is in the folder to which you are generating?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Deb_NewmanAuthor
Inspiring
November 25, 2014

Hi Peter,

Yes, I double checked that the baggage file was there. I even removed it and started over again. The file still wasn't found. The topic that the file was in was found but the actual PDF did not list in the results. I've used both sleep and sleep apnea but that file does not list.

I even added quotes around "sleep apnea" to see if that would help but it didn't find it.

Captiv8r
Captiv8r
Legend
November 25, 2014

Hi there

Hopefully Peter won't mind my offering up a couple of things to look at.

1. Are there other PDF documents that are able to be searched? If not, perhaps you excluded them from search.

2. If it's just this one PDF, are you even able to select the text inside it? It's quite possible that someone created a PDF from a scanned image. In that case, there would be no text to find.

Cheers... Rick

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