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walterh386226
Participant
July 5, 2017
Question

Script Error: Object doesn't support property or method

  • July 5, 2017
  • 1 reply
  • 9292 views

After deploying a new PC and installing RoboHelp 2017 I keep getting a multitude of script errors upon opening an existing project. This project opens on an older PC without the error but I have now tested on two different new PC's and keep getting same errors. IE 11 is the default browser.

the first script error is

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 5, 2017

You talking about the RH2017 project or the output you're creating from it? If it's the output, what flavour & have you applied all the RH patches?

STLRGA
STLRGA
Inspiring
August 16, 2017

Hello,

I am getting the exact same thing after upgrading to a new PC (Windows 10) and going from RoboHelp 10 to 2017 (with the 2017 patch). It is actually a series of three messages that all display in a row upon initial opening of any of my projects or sample projects. After the messages, the projects seem to be okay, but I have not done any outputs yet with the new version upgrade. Any help would be appreciated, I looked all over and could not find any kind of solution. I even took a look at my old PC with RoboHelp 10 for comparison and there was no such folder (RohoHelpHTML/plover/lib) as displayed in the messages. I am thinking this has to be related to the new responsive layouts, but there has got to be a fix for this?

Thank you!

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 17, 2017

Where are your projects saved?

Does this also happen if you open one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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