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S
Singlewire Tech Writer
Inspiring
December 15, 2022
Answered

Search Appears Broken for HTML5 Output

  • December 15, 2022
  • 13 replies
  • 654 views

We're currently using RH 2022.0.346 on Win10 and Win11 machines.

 

We recently upgraded from RH 2020. In an atypical situation, we ended up with HTML5 output generated from the 2020 and 2022 versions (some last-minute changes after we'd upgraded). Using the Search field in the HTML5 output from RH 2022 does not return any results. The Search works just fine from the output generated from RH 2020.

 

We just published this morning and customers are already reporting the issue. It would be great to resolve this quickly. 

    This topic has been closed for replies.
    Correct answer Singlewire Tech Writer

    It was those .gz files again. They were somehow reintroduced in a new path when we upgraded. Our dev removed them and the search works fine again. 

    13 replies

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 15, 2022

    So what's the difference between the two? 

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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    S
    Singlewire Tech WriterAuthor
    Inspiring
    December 15, 2022

    Hi Peter. No, that was me too. The perennial problem child. Further investigation is that the project is working fine in staging and not in production (because of course). We removed those GZ files a while ago and they don't appear to have resurfaced. 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 15, 2022

    Am I mixing this up with someone else's problem? Didn't you have this issue in 2020 and decided it was to do with GZ files?

     

    Is the issue only on the server and locally it works? 

     

    If not and given the urgency, if no one gives you a quick answer you should go to Adobe Support.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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