Search box is not appearing in Safari in mac

Forum|Forum|7 years ago
April 24, 2018
3 replies
1378 views

Hi Team,

We are facing an issue with the opening search box while clicking on the "search" navigation tab from the left side navigation in safari browser(version: 11.0.2 ), well then I had checked with different browsers like Chrom, IE11, Mozilla FireFox it worked properly for all of them.

Even it worked properly when I checked with safari browser(version: 5.1.7 ).

We have also tried to update the RoboHelp with the available updates and had a look at the generated OUTPUT locally as well and we found the same issue.

Here I am attaching the files with the issue and without issue, please have a look:

Looking forward to the positive response from your side.

This topic has been closed for replies.

J

juliep33488676

Participant

Hi,

We are also seeing the exact same issue. Our Webhelp output from RH2017 looks fine in Chrome, IE11 and Firefox. But when viewed using Safari 11, the Search tab is unusable. We see the following:

I went to the tracker and voted on this as an issue. Hopefully Adobe will address it soon.

TatuMbili

Inspiring

I have also voted. There doesn't seem to have been any action for a while. Hoping it will come soon as my output worked well with RoboHelp 10, have recently upgraded to 2015.

Matt-Tech Comm Tools

Community Expert

Hi Himesh512, I can confirm that Safari doesn't properly display local output of my RoboHelp project output either.

The local output does work when viewing with Chrome and Firefox browsers, though the search feature still has display issues

In fact, under Safari 11.1, it doesn't display at all.

Do you have the same display issues when you publish to a server and access files via HTTP, rather than accessing the file directly on your hard drive?

Firefox

Chrome

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

H

Himesh512Author

Participant

Hi Tech Comm Tools,

Actually, I have same display issues when you publish to a server and access files via HTTP, so that I checked with sample projects files locally from the hard drive, then after I logged a bug for that (RH-1691) as well and here is the URL Tracker

you can have a look.