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Known Participant
March 11, 2024
Question

Search Engine: how to know what customers are searching

  • March 11, 2024
  • 2 replies
  • 310 views

Hello everyone.
I need to know what my customers are searching for when they use the search engine. This will allow me to know if the topics I decide to cover are relevant and also to find new topics to write about.
If Robohelp doesn't do this natively, can you recommend any workarounds or tools that could do the job?
For the record, awstat doesn't give me any information and I'm trying to stop using Google Analytics.
I am using RH2022 and my output is frameless.

Thanks for your answers.

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    2 replies

    Peter Grainge
    Community Expert
    Community Expert
    March 11, 2024

    @Jeff_Coatsworth Zoom is simply an alternative search that could be intergrated with Classic versions. I don't think it can be integrated with the new UI versions. Also it didn't give statistics.

     

    @etienne4life Check out the cost of RoboHelp Server before you look too much at what it can do. It does seem to be what you want but at a price.

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    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Known Participant
    March 12, 2024

    Thank you guys for your answers. It helps. Have fun.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    March 11, 2024

    I don't believe that RH does this natively - that's why they developed RH Server to host your output. You might also look at a product like Zoom Search.