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iang19021767
Participant
May 18, 2017
Question

Search Fails to Find Item

  • May 18, 2017
  • 2 replies
  • 421 views

I wonder if some of you have had the same issues I have with my Robohelp 2015 project.

The issue seems to rear it's head periodically throughout the day with my userbase of the Robohelp project.

Basically, the search function fails to find the results it should. Example, You search the word "Computer" and the results should yield a document called "Fixing your computer". Instead, you get a message from the search that no results were found. You then perform a refresh of the site and right away the project will find said document.

Sometimes, the search will return certain documents but not all that it should according the searched phrase/words.

This issue occurs on both IE and Chrome and on any number of Windows workstations.

This as you can imagine can be quite frustrating as users will search for an item and be unaware that the search function is not working correctly as there is no message stating that the system is not working as it should.

Any help is much appreciated,

Ian

This topic has been closed for replies.

2 replies

Peter Grainge
Community Expert
Community Expert
May 19, 2017

Does "fixing computer" and / or "computer" work when "fixing your computer" fails?


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Jeff_Coatsworth
Community Expert
Community Expert
May 18, 2017

Are you all patched up? Have you checked the "Stop" list? Maybe it's in there...

iang19021767
Participant
May 18, 2017

Thanks for the Reply Jeff!

Hard to say if I'm patched or not as I don't control any software installs, there's a national team that does it centrally.

As for the stop list, it's not one specific word, so I'm not sure that would apply.

Thanks,

Jeff_Coatsworth
Community Expert
Community Expert
May 18, 2017

Check your "About RH2015" page and compare to the latest on Adobe - Support : RoboHelp Support Center : Service Releases