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wercampbells
Known Participant
April 14, 2015
Question

Search for WebHelp in Robohelp 11 Not Functioning Correctly

  • April 14, 2015
  • 2 replies
  • 429 views

I just generated WebHelp using RoboHelp 11. I have the latest patch (11.04.291) installed. Unfortunately, the seach tab displays garbage as shown in the following screenshot. This occurs in both Chrome and IE. Is there a fix available for this condition? Thanks in advance.

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2 replies

HarmaE
HarmaE
Participant
April 29, 2015

When I had this problem last week, the solution was to go to the WebHelp Settings (the dialog box that pops up before generating the WebHelp) > Navigation and check DHTML > Pure HTML as your Preferred Format, instead of Pure HTML. Perhaps this will solve your issue too.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 14, 2015

Did you enable JS in your browser? Did you select Section 508 in your SSL recipe?

W
wercampbellsAuthor
Known Participant
April 14, 2015

Thanks for replying Jeff. Yes, javascript is enabled AND Section 508 is specified.


Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
April 14, 2015

It’s the Section 508 part that’s to blame I suspect…

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