Search in WebHelp Generated with RoboHelp 9 Produces Gibberish

Forum|Forum|11 years ago
September 19, 2014
2 replies
1760 views

I used RoboHelp 9 to generate WebHelp. I applied Adobe's IE10 Patch for "Existing WebHelp created with RoboHelp 9" and the "IE10 patch for RoboHelp 9 installation" provided by William van Weelden. My Search results appear as gibberish (see below example). However, when I click on a number, a help topic appears. Weird huh? Any suggestions for a fix oh wise sages? Thanks in advance.

0 1 2 3 4 5 6 7 8 9 10 11 12

.5

/1 2 3

00b 1 2 3

00d

0100b 1 2 3

0100d

01s00 1 2

01s07 1 2

01s09 1 2

08p01

0b 1 2 3

0d

WebHelp

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Captiv8r

Legend

Hi there

What you shared isn't really "gibberish", although it probably looks that way to you.

What you are seeing is the "Pure HTML" or the "Section 508" type of output. It could be that you elected to use the Section 508 (and that means no skinning is involved) or the browser is reporting to the WebHelp JavaScript that it's not DHTML capable. And if that's the case, it falls back to Pure HTML.

Cheers... Rick