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mjjhhc
mjjhhc
Known Participant
September 26, 2024
Answered

search indicates results found, but does not list results // RH2022 Frameless, Studio, merged

  • September 26, 2024
  • 3 replies
  • 588 views

Hello community!

  • I’m using RH2022 with Frameless, Studio template - six child projects merged into one parent, publishing to IIS server. These child projects are upgraded from RH 2019 classic. (Hyperlinks, TOC, glossary, expand all are working fine).
  • The search results are not displaying. The search indicates that results are found, but does not list the results.

     

  • FYI search worked previously. However, the results stopped displaying after creating new condition tags and applying them to the topics… When we upgraded 2019 projects the previously created CBTs were visible in the source topics but not in the Condition Tags pane. I created new condition tags; the search failed after applying the new condition tags.

How can we see our search results and successfully filter?

 Thanks for any help.

This topic has been closed for replies.
Correct answer Peter Grainge

Delete the whx folder on the server and publish again 

 

I think that is covered in RoboHelp Gems on my site

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

3 replies

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
September 27, 2024

Delete the whx folder on the server and publish again 

 

I think that is covered in RoboHelp Gems on my site

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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mjjhhc
mjjhhcAuthor
Known Participant
September 27, 2024

Hi, Peter! from what I can tell the whxdata folder is the key
(which you also mentioned in 14375553).

thanks very much to you and everyone.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 26, 2024

Fixed up your post to reflect the right version of RH (don't want to confuse future viewers of the post with the marketing version vs. internal version). You don't mention your patch version, but you might want to try experimenting with the just-released Patch 5 one. Are you noticing the effect if you test it all locally instead of on your web server? If it doesn't misbehave locally, then chances are it's something to do with caching on the web server.

mjjhhc
mjjhhcAuthor
Known Participant
September 26, 2024

Thanks so much.
Is there a recommended cache config?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 26, 2024

Sorry, no idea - maybe your IT needs to look into it from an IIS setting point of view?

T
Timothy386187870sd3
Known Participant
September 26, 2024

I am using RH 2202.4.179, and I am also generating frameless help.  I occasionally get search results like that, too, where I see a count of matches but no matching topics are listed.  For me, it does not happen all the time.  I think clearing the cache helps.

mjjhhc
mjjhhcAuthor
Known Participant
September 26, 2024

thanks, I figured as much an try it soon.

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