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Known Participant
Oct 15, 2018 3:20 PM UTC
Question

Search no longer works after server move

I have a new server I am publishing my KB's to. All the KBs are viewable, but the search function does not work.

It still points to the old server. How do I update that? I haven't been able to find a way to do this. Thanks as always!

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5 replies

Jeff_Coatsworth
Community Expert
Community Expert
Oct 15, 2018 3:25 PM UTC

What output are you creating? Does the search work when looking at the output locally?

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AnahidMAAuthor
Known Participant
Oct 15, 2018 3:30 PM UTC

It works fine locally. It's from the server only.

I use WebHelp (Primary Layout). We've never switched the server it is published to before, but now if I click on Search, it tries to go to the old URL and search. There must be something which specifies where the search should look, but I can't find it. There is nothing in IIS other than assigning the URL to the website.

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Jeff_Coatsworth
Community Expert
Community Expert
Oct 15, 2018 3:33 PM UTC

How is this "search" launched? Is it the RH search tool that comes with your output or is some other product?

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