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Question

Search pane not displaying all results

Forum|Forum|8 years ago
August 14, 2017
2 replies
1522 views

Hi all,

We have several projects using the Charcoal-grey layout. The SSL Search options are set with "Show Context in Search Results" option unchecked. (In fact all SSL Search options are unchecked).

When we execute a search on the project in desktop layout, the search pane will only display a list of 14 results with no scrollbar, followed by "End of search results". But the Search pane is reporting "52 results found" at the top.

If we enable the SSL "Show Context...." option and then re-publish, the 14 items now cause the Search pane to have a scrollbar (because they are 3 lines each), and scrolling continues to load all 52 results.

What is the best solution this problem?

Corollary: What does the option "Number of results on a page" mean? It is not in the RH Help.

Thanks,

Jeanne Daniele

HTML5 layout

This topic has been closed for replies.

W

WriterJeanneAuthor

Known Participant

Same problem in both Chrome and FF. 19 results. 14 displayed.I cleared my cache before viewing.

Peter Grainge

Community Expert

In Firefox go to Help and select to open with all add-ons disabled. Then

browse to my output.

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W

WriterJeanneAuthor

Known Participant

Restarted FF with Add-ons disabled.

Site loads very slowly.

Same result when I search for 'company'. 19 results found. 14 display in list with "End of search results."

Peter Grainge

Community Expert

You mean "what is the solution apart from the obvious"? (Enable the checkbox)

I have just tested Charcoal Grey with the Employee Care 3 sample project and it is giving all the search results in the left hand pane with a scrollbar where the number exceeds what can be viewed. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.What do you see there?

The meaning of Number of Results is not obvious and I'm looking into that.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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WriterJeanneAuthor

Known Participant

Hi Peter,

I tried EmployeeCare3 and saw the same problem.

In SSL, apply Charcoal Grey layout; disable all Search settings.

Generate, then in Desktop layout search for "World".

15 results found for 'world'.

Only 14 results are displayed in the left pane's search results list (ends with "Healthcare").

Shrink window to switch to mobile layout, and scroll down to see last entry.

15 results are now displayed in the list (ends with "Sales Staff Video")

Maximize window to go back to desktop layout.

All 15 results are displayed in the left pane with scrollbar.

Do same exercise with SSL Search option "Enable Substring Search" enabled. 16 results now found. Similar behavior - only 14 displayed by desktop initially, etc.

(I had a hard time finding a word that would yield more than 14 results - what did you use?)

Thanks for looking into this.

Jeanne

Peter Grainge

Community Expert

I searched on Company, which reports 15 results.

I opened the help and reduced the window size to the smallest that keeps the desktop layout. I then counted down the number of topics and found 15 ending with Healthcare. Same no matter what the screen size.

If you don't get 15 when you test with Company, what topics do you get?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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