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MDennetti
Inspiring
Aug 10, 2017 1:12 PM UTC
Answered

Search problems in RoboHelp 2017

When searching for a word in the Responsive HTML5 output, in RoboHelp 2017, the results include several topics that do not include the word. For example, when searching for "inputted", topics are included that include "input". Does anyone know if there any way round this problem please? I have tried adding speech marks around the search term, with no success. Thanks for any advice.

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    Peter Grainge
    Peter GraingeCorrect answer
    Community Expert
    Aug 10, 2017 3:35 PM UTC

    I know it doesn't seem logical but tick the box Enable Substring Search. It seems to mean restrict results to exclude part of the word.

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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    Daedalus321
    Daedalus321
    Known Participant
    Mar 26, 2018 5:23 PM UTC

    MDennetti,

    I've seen the issue you mentioned:  Conducting full text search returns hits of pages that do not, in fact, contain that word at all.

    In my case, what I found was that the search mechanism was picking up words that are contained in the DEFINITIONS of glossary words that appear on the page, and have glossary hotspot links.

    Example:

    I search for the word "parental."  Get seven hits/pages.  On one of them, the word "parental" does not appear.  But it appears in the drilldown definition of an inline glossary term.

    For this reason, on my very big project, I eliminated all inline glossary terms (i.e. glossary hotspot links).

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    Captiv8r
    Captiv8r
    Legend
    Mar 26, 2018 5:37 PM UTC

    Sooo, in the event there is a glossary hotspot, that would mean the found word actually IS, in fact, part of the "found" page. No?

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    Aug 10, 2017 3:35 PM UTC

    I know it doesn't seem logical but tick the box Enable Substring Search. It seems to mean restrict results to exclude part of the word.

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    MDennettiAuthor
    Inspiring
    Aug 10, 2017 3:47 PM UTC

    Thanks, I will try this and let you now how I get on.

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    MDennettiAuthor
    Inspiring
    Aug 11, 2017 8:32 AM UTC

    Thanks very much. This appears to have fixed the problem. From my investigations, I found that some users have used "Zoom Search", from wrensoft, to improve the search capabilities of RoboHelp. Do you know if this solution works well with RoboHelp?

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