Search Slow in Studio Frameless Output when accessed from Server or Cloud

Forum|Forum|1 year ago
September 9, 2024
4 replies
529 views

Does anyone know how to improve performance of the search results using a frameless ouput? The Studio output was used as our starting point. The help is fast locally; however, it takes around 60 seconds for the search results to return when hosted on the Cloud or on our System Test Environments. If the user does not close or refresh the help window and then performs a second search the help is very fast. However, if the help window is refreshed or closed and re-opened, then again the first search takes around 60 seconds. A slightly smaller online help takes around 30 seconds. We have tried different settings based on what I saw in RoboHelp documentation, but nothing has made any difference.

I also entered a feature request months ago because there is no spinning search icon to let the user know the search is initiated. Has anyone figured out how to add the spinning search icon with a script that runs as part of the RoboHelp skin? I asked Adobe for help with that script but they said they won't provide the script and to enter the feature request.

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Peter Grainge

Community Expert

The search uses GZ files (think zip file) to speed up searching. I think it was a year or two back someone had problems with their output that was solved by removing them from the output. I think it was search related. That's clearly the opposite to what should happen and I don't think it was resolved. Maybe the server wasn't configured for them.

Whatever the reason this has the hallmarks of the webserver being the issue. It is a webserver rather than a file server, correct? I say this as if it were a RoboHelp issue everyone would be reporting this. I am also assuming all the output is on the server including the whxdata files. You could try deleting those and uploading them again.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

What are you calling "the cloud"? If you mean something like Google Drive, Dropbox or suchlike, they will not work properly. The output needs to be local or on a web server. Cloud locations are not the same. I believe it is explained on Dropbox's site.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

L

LT DocumentationAuthor

Known Participant

We are not using Google Drive, DropBox or anything like that. In the Cloud just means hosted by our company instead of our client's own implementation. Even in our system test environments it takes 60 seconds to return search results.

Jeff_Coatsworth

Community Expert

Hmm, interesting in that works fast when generated locally, but slows when put on your web servers; is there any difference when using different browsers to run it?

L

LT DocumentationAuthor

Known Participant

The browser does not matter. The only way it is fast is if accessed locally or when the client's environment is hosted on premise (not in the cloud).

Jeff_Coatsworth

Community Expert

When you use the term, "the client's environment", what are you referring to? Is the content bundled in some way with some other software/applications or can it be accessed directly from a browser?

Jeff_Coatsworth

Community Expert

What version of RH are you using to generate the output?

L

LT DocumentationAuthor

Known Participant

RoboHelp 2022 with the latest patch.

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