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R
ralphb59198429
Participant
May 11, 2016
Question

Search tab finds no topics

  • May 11, 2016
  • 1 reply
  • 524 views

I compiled a CHM file using RoboHelp HTML 11. When I double-click the compiled CHM file, the Search tab works just fine. But when I view the Help in the application that uses the CHM file, the Search tab does not work. When a search term is typed in the Search tab, the "No topics found" message displays.

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1 reply

Captiv8r
Captiv8r
Legend
May 11, 2016

Hi there

Wondering here if what you are seeing might be related to a CHM running in 32 bit mode VS 64 bit mode.

Does Search work okay if you open the CHM from RoboHelp, by clicking the button that is presented immediately after compiling?

Cheers... Rick

R
ralphb59198429Author
Participant
May 11, 2016

Yes, it works ok in RoboHelp. By the way, I am running RoboHelp on Windows 7, 64-bit.

Captiv8r
Captiv8r
Legend
May 11, 2016

Hmm, very odd. So Search works just fine if you double-click the CHM to open it or if you open it from RoboHelp, but not if you open it from your associated application.

I might think that this would certainly have something to do with exactly how your developers are calling the help. Exactly what is anybody's guess.

Does the app have multiple help entry points? For example, can you click a menu and open help while also opening help via Context Sensitive calls? If so, does one way allow Search to work while the other doesn't?

Cheers... Rick

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