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A
Anonymous
October 25, 2013
Question

Searching in Webhelp produces JavaScript error

  • October 25, 2013
  • 2 replies
  • 696 views

Our Support got an issue involving JavaScript from a client. Apparently when users attempt to search in webhelp, a JavaScript error is displayed. The Search works fine when accessed on the application server, but not when accessed from client machines.

The JavaScript error is:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; chromeframe/30.0.1599.69; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Tablet PC 2.0; .NET4.0C; .NET4.0E; InfoPath.3)
Timestamp: Fri, 25 Oct 2013 20:18:42 UTC


Message: 'Node' is undefined
Line: 3012
Char: 2
Code: 0
URI: http://eplcdev/Pages/Universal/Help/whfhost.js{quote}

the Support ticket says further that (the client support tech) "traced all event using Fiddler and found that after step 200 it is going into a loop"

Anybody have any idea about this one?

Thanks,

John

This topic has been closed for replies.

2 replies

A
Anonymous
October 25, 2013

I also found these similar issues listed but don't understand well enough to recognize if either contains a definite answer.

http://forums.adobe.com/message/3937955

http://forums.adobe.com/thread/982792

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 25, 2013

Willam’s the expert here – it’s probably something to do with Chromeframe – it’s a plug in for IE browsers. Try having the client strip out all Google toolbars etc. from their browser and test that.

A
Anonymous
October 25, 2013

Great, thanks so much. I’ll pass this on to our Support person on this case.

From: Jeff_Coatsworth

Sent: Friday, October 25, 2013 3:19 PM

To: John Dawson

Subject: Searching in Webhelp produces JavaScript error

Re: Searching in Webhelp produces JavaScript error

created by Jeff_Coatsworth<http://forums.adobe.com/people/Jeff_Coatsworth> in RoboHelp HTML - View the full discussion<http://forums.adobe.com/message/5789276#5789276

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 25, 2013

Version of RH used to produce this WebHelp? Browser & browser version being used by client? Location of the WebHelp – LAN server or Web server?

A
Anonymous
October 25, 2013

RoboHelp version 8. IE8, web server

Thanks

From: Jeff_Coatsworth

Sent: Friday, October 25, 2013 2:59 PM

To: John Dawson

Subject: Searching in Webhelp produces JavaScript error

Re: Searching in Webhelp produces JavaScript error

created by Jeff_Coatsworth<http://forums.adobe.com/people/Jeff_Coatsworth> in RoboHelp HTML - View the full discussion<http://forums.adobe.com/message/5789265#5789265

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