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diqi
Participant
May 3, 2011
Question

Sending and receiving comments

  • May 3, 2011
  • 2 replies
  • 1169 views

Hello, I hope you can help me.

I want to send and receive my comments from a file, but I don't know in how extension save the file.

I tried to save it with no extension and with an xml extension. But when I tried to receive the comments from a file, it appears a message that "The Help IP doesn't match, it isn't posible to import comments"

Thanks for your time.

PS. I speak spanish and my help is generated in spanish too, so I'm afraid i've mistaken some words. :S

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    2 replies

    A
    Anonymous
    January 6, 2012

    I m having the same issues.. Our commenting was working fine as i was able to see all my user comments + mine... All comments are still there as xml file inside our shared location but they do not show up anymore inside the AirHelp and if i try to import them it says HelpID do not match... I have never changed the help id

    Anyone ?

    Tx

    Thomas

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 10, 2012

    Are you using a signed certificate and has that changed?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 3, 2011

    I think I follow. You want to use the option where a user can send comments to a file rather than a shared location. I'm not sure but I would have expected the extension to be XML but if not try TXT. If that files I will make some checks but that may take a day or two.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 3, 2011

    When you post back, do tell us what version of RoboHelp you are using, 7, 8 or 9.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 3, 2011

    I just tested with XML as the extension and the file was created OK with the comment. Having looked at your post again I think the problem is when you try to import that. If you are trying to import into an unrelated AIR help file, that will not work. You could try deleting the comment from the AIR help on the machine where you created the comment and then importing it back in.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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