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Inspiring
January 20, 2021
Question

Share for Review gives "unable to share" error

  • January 20, 2021
  • 15 replies
  • 834 views

I am using RH 2020.3.32 and am testing out the "Share for Review" feature with a co-worker. The co-worker does not have any problems but when I click the "Create Link" button, I get an error message "Share for Review: Unable to share <name of the review I set up". I have Creative Cloud Desktop installed (installed only recently) and it shows that I am logged in as the same user as RH. Any suggestions for troubleshooting?

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15 replies

JamesJimAuthor
Inspiring
January 21, 2021

I clicked on the cloud icon and it says 1.3 MB of 2 GB used.

Community Expert
January 20, 2021

I suppose if you expand the cloud icon and can see a GB value just below the bar, then you have cloud storage, but I really don't know as I've never used it., sorry.

JamesJimAuthor
Inspiring
January 20, 2021

I went to the thread that @Jeff_Coatsworth mentioned and it looks like I have the same problem. I'll keep an eye on that other thread and see if there is a solution.

 

@Amebr Yes, I have creative cloud desktop installed. No idea if that is the same as "cloud storage is enabled". That message doesn't tell me how to check.

Jeff_Coatsworth
Community Expert
Community Expert
January 20, 2021

MIght want to keep an eye on this thread - https://community.adobe.com/t5/robohelp/review-feature-not-working-in-rh2020/m-p/11767350?page=1#M135539 - sounds like you both are having the same issue.

Community Expert
January 20, 2021

This note in the help implies cloud storage isn't always enabled for your CC account. Have you checked that?

 

https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/review-process.ug.html

"Note:

For optimal performance, we recommend you to verify that the cloud storage is enabled in your account. "