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Jacob50B9
Participating Frequently
February 27, 2021
Answered

Sharing a RoboHelp Project via SharePoint Online

  • February 27, 2021
  • 2 replies
  • 486 views

I think of myself a pretty advanced user of RoboHelp (over 20 years). We recently upgraded projects from RoboHelp 2017 to RoboHelp 2020. The upgraded was valided sucessfully.

I have added the upgraded projects to SharePoint Online and can see the projects through the RoboHelp Collaborate connection profile.

However, I have struggled to download a project from SharePoint online for myself or any of my technical writers. The Adobe documentation provides a simple three-step instructions that simply is not working for us.

Please help...I am frustrated.

 

Regards

 

 

This topic has been closed for replies.
Correct answer christele15

We fixed the issue by including robohelp.exe in netskope exception list. FYI we are in a virtual environment 

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 28, 2023

I can't help you with SharePoint issues as I am not a user. I thought there had been a post about it but if you can't find it, I think Adobe Support will be your best option here. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 27, 2021

Wasn't there a recent post about this? 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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    C
    christele15
    Inspiring
    April 27, 2023

    I have the exact same issue and do not understand what to do!!!!!!!!!

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