Participating Frequently

Question

Side screen not loading in chrome but working in IE

Forum|Forum|3 years ago
June 29, 2022
5 replies
275 views

Hi,

Can you tell me how to resolve the issue:

In chrome,

In IE,

Please could you tell what changes to be done to make it compatible.

This topic has been closed for replies.

Peter Grainge

Community Expert

@Amebr Good catch. I had forgotten that old reference to WebHelp 5.50.

@vandana250568416l1t Please see this link on Adobe's site. RoboHelp 11 release and earlier Quite simply your version is only compatible with older operating systems. Would I be right in thinking you have a later OS? Even if not, the output will not be compatible with modern browsers.

IE is an old browser and that probably explains why it works there.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Amebr

Community Expert

It may be Chrome blocking javascript. If you click the Not Secure text and check the site settings you can check. Do note that if you enable it, you are only enabling it for your browser, not for anyone else accessing the site.

A

Amebr

Community Expert

@vandana250568416l1t I believe you are clicking on the "Powered by Robohelp" button in the output - the webhelp number relates only to the webhelp output files, not the Robohelp version. Please instead use the menus in Robohelp to find the Robohelp version number. The location will depend on which version of Robohelp you are using, either Help or File > Help.

V

vandana250568416l1tAuthor

Participating Frequently

Hello,

I see this in the online help application.

My concern is it opens in IE with all side menu, but in chrome it is not loading.

What I see is in DIV content it looks empty in chrome.

I can shre the snap of the html.

Thanks,

V

vandana250568416l1tAuthor

Participating Frequently

javascript content s are not loading in chrome. I have given the compatibility also.

Peter Grainge

Community Expert

I suggest you ask your question at webhelp.com. This forum is for Adobe's RoboHelp product.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

You have just asked this question in another thread. Give us a chance to answer. 🙂

What version of RoboHelp and is the browser up to date.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

V

vandana250568416l1tAuthor

Participating Frequently

Hi again,

Browsers are up to date.

I'm using WebHelp 5.50.., Can you tell me what is the latest version.

whver,js file needs to be changed? for the compatiblity with the chrome.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded