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ericaubrey
Participant
April 23, 2019
Question

Significant Memory usage From RH2019

  • April 23, 2019
  • 1 reply
  • 1140 views

We are attempting to use the latest version of Robohelp 2019 14.0.6. With the application open but not processing or generating anything, Robohelp 2019 is taking up 3.5 gb of RAM memory, which is quite substantial.

The strangely large about of consumed ram is causing slowdowns, sluggishness, and unresponsiveness in the application which is making using the software quite cumbersome.

It there a configuration change we can make to reduce the amount of RAM RH2019 is eating up? Anything that we can do to make the software a bit more usable?

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 23, 2019

There are no user settings that I am aware of. I just opened the RoboHelp Reimagined sample project and memory use was under 0.5gb.See what you get with the same project.

If it is significantly higher then I think you need to involve your own IT people to check things out. Is RoboHelp installed to the default location? Is the project local as well? Are there other environment issues they know of?

I have not seen anyone else report this so it seems more likely it is a local issue. Beyond that, it would be a case of contacting Adobe Support.

I have assumed you are operating on a supported Windows platform.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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E
ericaubreyAuthor
Participant
April 23, 2019

It appears to surge and wane in terms of memory usage. But the issue is fairly consistent.

Robohelp is installed in the default location as per the installer. And the project that we are editing is local as well. We are running Windows 10 with the latest update.

We are using VMWare Fusion to run the software, which possibly could be affecting things, but I'm not sure why a VM would tell robohelp to consume more memory.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 23, 2019

Are you able to install it outside VMWare to run a one off comparison?

Peter Grainge

www.grainge.org

@petergrainge

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