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Gromminger
Participant
August 7, 2008
Question

Silent installation of Adobe RoboHelp 7

  • August 7, 2008
  • 4 replies
  • 515 views
I've been asigned to build a package for a silent installation of Adobe RoboHelp V7.
The installation itself was successful but during the first start of one feature (RH for Word or HTML)
the user is asked to enter a valid key.
I've tried to avoid this process using the command
C 😆 msiexec /qn /L* “<Log file>” /I “<Path to RoboHelp MSI file>” SERIALNUMBER=<serial number>
but it did'nt work.

Any ideas for the reason? Thanks in advance for your help.


Gromminger
    This topic has been closed for replies.

    4 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 21, 2008
    Gromminger

    I have learned that this approach could lead to serious problems.

    I understand that the file contains machine specific information and there is potential that messing with it could stop all Adobe products on that PC from running with the only solution being a reformat!

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 13, 2008
    Cool. Thank you so much for posting that back. As well as the information being here, I will add it to my site.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 12, 2008
    Sorry, I thought that item included the additional information you will find in this article.

    http://www.adobe.com/devnet/robohelp/articles/before_install.html

    You will see that the user does have to enter the serial number.

    You may want to report this to bump the priority for fixing.

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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    G
    GrommingerAuthor
    Participant
    August 13, 2008
    Hello!

    I found out a way how to run a silent installation of Adobe RoboHelp V7 with WinXP.
    After installing the software manually a new file ist created in
    C:\Program Files\Common Files\Adobe\Adobe PCD\cache called "cache.db".
    If you compare this file before and after the input of the serialnumber you can assert that the serialnumber was inscribed into the cache.db. So by replacing the old file with the new file within the installation process solves the problem!
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 7, 2008
    Welcome to the forum.

    See item 19

    http://www.grainge.org/pages/authoring/rh7/using_rh7.htm

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    G
    GrommingerAuthor
    Participant
    August 12, 2008
    Thank's for your post.
    Unfortunately does this command using SERIALNUMBER not work on Windows XP Clients.
    Is there any alterantive for a silent installation so that the user later one does not need to enter ther serial number?

    Many thanks

    Gromminger
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