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D
dsutton2
Participant
May 4, 2010
Question

Single Quote displaying as ’

  • May 4, 2010
  • 1 reply
  • 2127 views

Using  RH7.02

When I put a Single Quote character sometimes it shows as ’ in our website, can't find a consistent reason for it, like IE version etc.  Sometimes it just works and sometimes it doesn't. Same thing with Double Quotes.  So I went to the HTML view and edited the single and double quote and entered

" for double quote    (")

&#39 for single quote    (')

When I change to Design view they both look fine, but when I switch back to HTML view  the &quot is still there, but the &#39 has changed back to a single quote  (').

Either I need the single quote character always read correctly by browsers OR I need to find a way for my HTML Number to stick in Robo and not translated to a single quote.

I've searched all forums and surprisingly coiuldn't find where anyone else has had this issue.  Please Help!

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1 reply

A
Community Expert
AmebrCommunity Expert
Community Expert
May 4, 2010

Are you copying and pasting from Word? This is normally where "funny" quotes come from. You can turn off "smart quotes" in Word (an Autoformat as you type option, I think), but I don't think that will fix any existing smart quotes in the Word documents. If it is Word, retyping the quotes in Robohelp will fix it in Robohelp, or I think it should be possible to do a find and replace to change the smart quotes to straight quotes in the Word documents.

D
dsutton2Author
Participant
May 5, 2010

Hi Amber,  I'm not cutting and pasting from Word.  I'm typing right in RH7.  Also I edited the html to try to force the correct code.  95% of the time the characters display correctly, then for an unknown reason they will show the strange characters.

A
Community Expert
AmebrCommunity Expert
Community Expert
May 5, 2010

Unfortunately I'm out of ideas. The only time I've heard this was a problem was copy/pasting from Word, or using Robohelp for Word, rather than Robohelp HTML. And I believe these issues were fixed in 7.01 and 7.02.

Edit: actually, one more thought. Maybe it's an issue with the encoding on the webserver. See Snippet #22 - French characters being replaced by the copyright or other symbols (and other display issues) - on Peter Grainge's site: http://www.grainge.org. (Robohelp > Robohelp 7 > Using Robohelp).

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