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Question

Skip to Main Content Link gives Forbidden error

Forum|Forum|10 months ago
March 24, 2025
7 replies
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I generate help using the Studio Frameless Skin as my starting point using RoboHelp 2022. For some reason, the Skin to Main Content link produces a Forbidden error when selected from the server. The link works correctly on my local computer. Any ideas on how to fix this?

Peter Grainge

Community Expert

I generated an output using Studio. I see no such link. In the settings, there is no URL so as you say, RoboHelp determines what it does.

Where does it take your users and is there some other setting I need to apply to see that link?

You said earlier It should just take the user to the content on the page when selected. They are on a page so this skips past the heading and takes them to the start of the text on that page?

I think ADA is something to do with disabiities in the USA, not something I am familiar with.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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L

LT DocumentationAuthor

Known Participant

The only way to find it is to tab or use shift tab until it shows up. If I have my cursor in the Search field at the top of the online help window and then I choose Shift Tab, the cursor moves to the logo in the upper left corner and then I choose shift tab again and then it will transition to the Skip to Main Content link, which is only shown when you are tabbing through the items in the online help window. We have the same default settings as the Studio output, so this should work after you generate.

When the link is clicked it skips the header area and heading and takes the user directly to the content. Yes, ADA is for users with disabilities so they can easily navigate in the system.

Peter Grainge

Community Expert

So it just takes the user down a few lines after they have clicked an obscure key combo! Are you able to ascertain if anyone knows how to access it?

I'm finding the same as you on a linux server. See https://www.grainge.org/demos/showmain

I will take that down later so please check asap.

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

In a single project the icon top left takes a user to the default topic. In a merge it doesn't. There's a fix on my site. I suspect this is similar. Try testing that.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Jeff_Coatsworth

Community Expert

What point version of RH2022 are you running? This is a Merged Help project, correct?

L

LT DocumentationAuthor

Known Participant

I am running 2022.4.179. I know there is another update available, but the last update I took broke the Mini TOC and I had to manually update files into the installer folder to revert the code to the previous code, so I am hesitant to take another patch right now. Unless, I'm told this update will fix the issue.

Jeff_Coatsworth

Community Expert

Not sure about that - but always good to know the version of RH. Was this an older project upgraded to RH2022? Was the Preset new in this version or was it upgraded too?

Peter Grainge

Community Expert

Without a full width image I think you mean a link that appears top right that should only appear with Responsive templates. Its purpose is to open the help with the TOC, in responsive templates it is possible to open the topic only.

Studio is frameless so to the best of my knowledge, you shouldn't see that link unless it is something you have created.

Sorry but from you have described and shown, I can't see enough to give a better answer.

Is the help accessible publicly?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

L

LT DocumentationAuthor

Known Participant

It is here in the RoboHelp Skin:

RoboHelp generates the link automatically. It pulls in the path correctly, but does not append the help file name when the link is clicked from the server. I have not touched the code. It is auto generated by this property. The only way to get to the link once generated is to tab and it will show up in the generated help. When I look at the generated code I see this:

<a class="RH-LAYOUT-HEADER-skip-content-link" title="Skip To Main Content" href="#rh-topic">Skip To Main Content</a>

Peter Grainge

Community Expert

I'll see if I can figure something out in the morning.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

To put it beyond doubt, please add a screenshot of the link that is failing.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

L

LT DocumentationAuthor

Known Participant

It is the Skip to Main Content link that gets generated in the top area of the online help by RoboHelp. It should just take the user to the content on the page when selected. It is generated for ADA purposes by RoboHelp.

Peter Grainge

Community Expert

Works on windows (local) but not on Linux server. Case issue?

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

L

LT DocumentationAuthor

Known Participant

In the following image, the top image shows how the Skip to Main Content link does not append the help file name to the path when the link is clicked, when accessed from the server. The Forbidden error is given when the link is clicked. The bottom image (my local PC) shows how the help file name is appended to the path when the link is clicked.

Jeff_Coatsworth

Community Expert

Was this working before? Did all the files get copied up to the webserver? Since it's a Linux box, did the case flag get selected in the Preset?

Jeff_Coatsworth

Community Expert

Sounds like a permissions issue on the webserver. Was this working before in this location & not now OR has it never worked? Anything unusual about the webserver? SharePoint, Linux, Apache, etc?

L

LT DocumentationAuthor

Known Participant

The online help is on a Linux server. Help container is docker image which gets deployed on kubernetes or AKS cluster and the cluster is running on a Linux server. I'm trying to see if we have any environment or any client not using Linux.

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