Snippet vanish if project hangs

What to be very clear as to procedure for resolving this snippet problem
#1 - remove the html code from all topics
#2 - Do I have delete cpd or will # 1 resolve the problem?

For future import of Word documents:
#1 - remove the html code immediately after import.
I'm assuming that I do NOT have to delete the cpd.
Reason for asking the question is that we use templates to put footer information, specifically date of last update, into each topic. When you blow off the cpd, you lose the templates and then have to import them. Unfortunately, not all of them will re-import and we have a lot of templates, which is time consuming.

1] Let me put it this way. I would expect it to.

2] You cannot stop so make it a standard step to remove it.

http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Same problem still happening. Have wiped out CPD twice. Forgot to add that once I blow away the CPD and re-import the Snippet, I loss the "used in" feature. Which really sucks. I have a snippet in about 40 topics and if I want to replace it with actual text, it is bear to find.

Regarding Peter's suggestion. Did search in one folder and found the following in a HTML of a lot of topics.
<meta name=Originator content=ImportDoc>

I'm assuming this is caused by import of Word files into RoboHelp to create topics, which I do quite frequently.

#1 - How do I fix the problem in the existing topics? I can go folder through folder using find/replace tool and fix the individual topics. Will this then fix the snippet problem if I blow away the cpd to refresh?

#2 - How to do I stop that piece of html code from being inserted into the topics that I bring in from Word? Do I always have to do a manual clean up?

Finally, how do I file a bug log with Adobe about this?

Not sure what to suggest. We know this is not a normal issue and we know this is a project that let's say "has its moments". The usual fix for that is trashing the CPD and you have done that.

Do any of the problem topics have these tags in the HTML?

<meta name=Originator content=ImportDoc>

<meta name=OriginalFile content="filename.doc">

How frequently does this occur, can you force it? I am thinking you could create copies of the project and trash a proportion of topics from each to see if just one then falls over, thereby enabling you to continue that process until you pinpoint an offending topic or cause.

Is some particular action likely to cause this?

Yes, it is a local project. I was able to re-import the snippets because they were still on the C drive but it is something to remember.

This is an old project that has had corruption problems in the past. But at 900+ topics with See Also's and Indexing, I'm not going to recreate it. So, I'm struggling as to how best to use snippets without getting totally frustrated with existing project issues.

I don't think anyone else has reported this. It sounds more like something else wrong with the project and this is the side result. Is your project local, not on a network?