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A
Anonymous
July 2, 2008
Answered

Space in URL is converted to %2520

  • July 2, 2008
  • 5 replies
  • 3103 views
I use RoboHelp 7 (7.02.001) to create WebHelp.

In the Table Of Contents I have created a page with a link to a folder on one of our file servers.
The folder however, has spaces in its path.
No problem so far, as I can open the link in the Preview in RoboHelp.

When I generate the WebHelp output and open the site in IE7, a warning is shown stating a script or ActiveX control wants to be executed. If I ignore this message and press on the page in my TOC (navigation), the folder is opened as expected.
If I accept the script to be run subsequently, and then try to follow the link to the folder, an error is shown stating the folder cannot be found. What I see is that the space isn't replaced any longer by %20, but it now reads %2520.
Further investigation learned that when I replace any %20 occurences in whxdata\whtdata0.xml to a space, I can follow the link successfully in both cases (with or without the script activated).
So, this is a workaround, but I am looking for a resolution.

Has anyone a good idea?

(Note that the link does not open the target in any case when opening the site in Firefox 2.)

TIA,
Andre
    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Captiv8r
    Hi Andre

    One way to overcome RoboHelp mucking with your URL and have it properly link would be to employ what is called a "Redirect" page.

    For information on how to create a redirect, download my Tips file. You may download my Tips file from the link below:
    Click here to visit the page

    Cheers... Rick

    5 replies

    G
    GEWB
    Inspiring
    July 2, 2008
    Hello Andre -

    Ouch, I feel for you!

    I hope Rick's idea helps.

    Regards,
    GEWB
    G
    GEWB
    Inspiring
    July 2, 2008
    Hello Andre -

    You are trying to exploit a bug in (older versions of) Internet Explorer. Properly formed URLs do not allow spaces. The solution is NOT to have spaces in folder (directory) or file names. You can use an underscore if you must simulate a space such as:

    ...\this_or_that\
    ...\this_or_that\this_not_that.htm
    ..\this_or_that\that_not_this.htm

    You can change your fold and file names from the project management view in RH. Note that the DISPLAYED name (such as in the TOC and the topic title) will not change from what you have now. Any links will reference the folder/file names not the TOC/topic names.

    Regards,
    GEWB
    A
    Anonymous
    July 2, 2008
    GEWB, thanks for the response.

    quote:
    The solution is NOT to have spaces in folder (directory) or file names.

    This is what I do in my RoboHelp project itself.
    However, as I am developing an Intranet portal I create references (links) to external locations, such as shares on other file servers. The location I am refering to do have spaces in their path (which I cannot (and may not) change).

    (It is a "file://..." reference)

    Kind regards,
    Andre
    Captiv8r
    Captiv8rCorrect answer
    Legend
    July 2, 2008
    Hi Andre

    One way to overcome RoboHelp mucking with your URL and have it properly link would be to employ what is called a "Redirect" page.

    For information on how to create a redirect, download my Tips file. You may download my Tips file from the link below:
    Click here to visit the page

    Cheers... Rick
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