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pallavs75868307
Inspiring
August 5, 2020
Answered

Space issue between bullet and text in responsive help output

  • August 5, 2020
  • 4 replies
  • 425 views

I created a multilevel style for the bullet. It shows correctly in RH 2019; however, in the output, the space between text and bullet reduces to zero. What is surprising, out of 6 members, 1 person gets the output correctly. The other 5 have spacing issues. Is this a setting on browser?

    This topic has been closed for replies.
    Correct answer pallavs75868307

    We both were on the same version. However, I updated it to 14 as per your suggestion and now it's fixed. Thanks much for your help.

    4 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 7, 2020

    It is only in 2019 New UI. Classic does not support Frameless regardless of version.

     

    If you upgrade a project to 2019 New UI you may not see Frameless to start with. You would simply add a new preset and the option will be there.

     

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    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    August 6, 2020

    Frameless is only part of New UI not Classic.

    P
    pallavs75868307Author
    Inspiring
    August 7, 2020

    Thanks for the info. I have Robohelp 2019 as well and I could not find this option there as well.

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    August 6, 2020

    Are you both using update 14.0.9.004? Or does your colleague have a different patch version installed? I'd recommend every author is on the same patch version. Also, the latest is update 14 (yours is update 9) and a lot of problems have been fixed in the intervening patches.

     

    You can also have a look at the issues fixed in each release hee:https://helpx.adobe.com/robohelp/kb/fixed-issues.html

     

     

    P
    pallavs75868307AuthorCorrect answer
    Inspiring
    August 6, 2020

    We both were on the same version. However, I updated it to 14 as per your suggestion and now it's fixed. Thanks much for your help.

    P
    pallavs75868307Author
    Inspiring
    August 6, 2020

    Just a quick question though. Why do I not see Frameless Output option for me?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 5, 2020

    What version of RH are you running? Classic or New UI (RH2019)? Are you all patched up? Check Help > Updates to check. Also check what browsers are being used and if using a different layout makes any difference.

    P
    pallavs75868307Author
    Inspiring
    August 6, 2020

    I am using RH 2019 classic. 14.0.9.004. My colleague is using the same layout and CSS and she is getting the output correctly. It's happening with the other 5 of us. We have taken her layout and CSS and replaced it in our project; however, it does not work. What is interesting is that when we share the same project file with her, it's rendering correctly. We have used IE, Chrome, and Firefox.

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