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pallavs75868307
Inspiring
Aug 5, 2020 5:50 PM UTC
Answered

Space issue between bullet and text in responsive help output

I created a multilevel style for the bullet. It shows correctly in RH 2019; however, in the output, the space between text and bullet reduces to zero. What is surprising, out of 6 members, 1 person gets the output correctly. The other 5 have spacing issues. Is this a setting on browser?

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    pallavs75868307Correct answer
    Inspiring
    Aug 6, 2020 6:11 AM UTC

    We both were on the same version. However, I updated it to 14 as per your suggestion and now it's fixed. Thanks much for your help.

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    8 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Aug 7, 2020 11:32 AM UTC

    It is only in 2019 New UI. Classic does not support Frameless regardless of version.

     

    If you upgrade a project to 2019 New UI you may not see Frameless to start with. You would simply add a new preset and the option will be there.

     

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Aug 6, 2020 6:38 AM UTC

    Frameless is only part of New UI not Classic.

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    pallavs75868307Author
    Inspiring
    Aug 7, 2020 10:45 AM UTC

    Thanks for the info. I have Robohelp 2019 as well and I could not find this option there as well.

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    Community Expert
    AmebrCommunity Expert
    Community Expert
    Aug 6, 2020 4:52 AM UTC

    Are you both using update 14.0.9.004? Or does your colleague have a different patch version installed? I'd recommend every author is on the same patch version. Also, the latest is update 14 (yours is update 9) and a lot of problems have been fixed in the intervening patches.

     

    You can also have a look at the issues fixed in each release hee:https://helpx.adobe.com/robohelp/kb/fixed-issues.html

     

     

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    pallavs75868307AuthorCorrect answer
    Inspiring
    Aug 6, 2020 6:11 AM UTC

    We both were on the same version. However, I updated it to 14 as per your suggestion and now it's fixed. Thanks much for your help.

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    pallavs75868307Author
    Inspiring
    Aug 6, 2020 6:26 AM UTC

    Just a quick question though. Why do I not see Frameless Output option for me?

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    Aug 5, 2020 6:05 PM UTC

    What version of RH are you running? Classic or New UI (RH2019)? Are you all patched up? Check Help > Updates to check. Also check what browsers are being used and if using a different layout makes any difference.

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    pallavs75868307Author
    Inspiring
    Aug 6, 2020 4:23 AM UTC

    I am using RH 2019 classic. 14.0.9.004. My colleague is using the same layout and CSS and she is getting the output correctly. It's happening with the other 5 of us. We have taken her layout and CSS and replaced it in our project; however, it does not work. What is interesting is that when we share the same project file with her, it's rendering correctly. We have used IE, Chrome, and Firefox.

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