Inspiring

Question

Special characters no longer outputted in PDF output and PDF templates still have whitespace problem

Forum|Forum|1 year ago
October 14, 2024
9 replies
613 views

RH 2022.5

Starting to doubt our upgrade to RH 2022.5 as the number of bugs seem to be larger than expected.

Just a quick check before I make yet another batch of bug reports, but I've encountered the following 2 issues:

Table continuation marker

Table continuation markers no longer seem to accept 'special' characters such as é or à.

In 2022.3.93, the following message was successfully rendered:

In 2022.5 no longer:

Whitespace problem

In 2022.5, empty <p> tags are no longer outputted in frontCover page layout.

Hilariously, pre-existing PDF templates do not have this bug. As soon as you change a letter in the title, though, it seems to be recognised as belonging to 2022.5 and this bug appears.

This topic has been closed for replies.

Peter Grainge

Community Expert

If you email me via my site, I will send a project where blank lines are working. Maybe you can then find the difference.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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W

WoutJacobsAuthor

Inspiring

Unfortunately IT will tear me a new one if I were to attempt to download mailed files, but I can upload the test project to a public repo in Github when I have time.

Peter Grainge

Community Expert

Is it a small project that you can share?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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W

WoutJacobsAuthor

Inspiring

I tested it by creating a new project, not our company project. Is it not reproducable with a new project?

In the same vein, the front cover issue seems to be reproducable as well:

<body>
<div data-region="header"></div>
<div data-region="content">
<p>Sentence1</p>
<p></p>
<p><span style="font-weight:bold;font-size:50px">Title</span></p>
<p><br />

</p>
<p>Sentence2</p>
</div>
<div data-region="footer">
<p style="text-align: center;">Page <span data-field="page-number">1</span></p>
</div>
</body>

K

Karin Albrecht

Legend

Good to know, thanks for the confirmation, Peter.

Peter Grainge

Community Expert

@Karin Albrecht I'm not seeing the blank line issue now in the PDF output.

________________________________________________________

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K

Karin Albrecht

Legend

Thank you, Peter. However, according to the release notes, this is only fixed for HTML5 output in update 5, not for PDF. Gonna test update 5 in the upcoming weeks. For the time beeing, I found the fix you provided for this issue: Gelöst: Line breaks automatically being deleted in RH2022.... - Adobe Community - 14624772

Thanks again 🙂

Peter Grainge

Community Expert

@Karin Albrecht Fixed in Update 5. I don't know why @WoutJacobs is still seeing the issue.

https://helpx.adobe.com/robohelp/kb/fixed-issues.html

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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K

Karin Albrecht

Legend

I recognize this whitespace problem in PDF cover pages. I am using 2022.4.179. When setting up new projects and importing well working PDF templates, they had exactly that issue. I tried getting it to work by including <br /> into the empty <p> tags, which did the trick sometimes, but not always.

Peter Grainge

Community Expert

In a new project I added two symbols and some blank lines. They output fine to PDF.

________________________________________________________

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W

WoutJacobsAuthor

Inspiring

I tested with a new project, the symbol problem definitely seems to persist.

Control group - no special symbols

Test with special characters

Jeff_Coatsworth

Community Expert

Fire off that bug report @WoutJacobs 😊

Peter Grainge

Community Expert

Can't help you on this. You know the link!

I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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