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L
Lokesh_K_R
Participant
June 15, 2006
Question

Specific Topic is not opening by using MAP ID in MAC>Safari

  • June 15, 2006
  • 4 replies
  • 1215 views
Hi

I am using ROBO Help - Flash. I am openning a specific TOpic using MAP ID (using RH_ShowHelp JS file). It works fine with Windows OS, But the same is not working when we browse in MAC > Safari. Could u please let us know is there
any thing we should to make that work in Mac, It is displaying "Page cannot be displayed". TOC is opening but not synch with a Topic and for Topic it is displaying as "Page Cannot be displayed" , The above problem only in MAC OS, not in Windows.

The code i am using for opening specific topic is as follows
javascript:RH_ShowHelp('PEGASUS','" + InstructorhelpLaunchFile + "',HH_HELP_CONTEXT," & intMapId & ")"

The above is working fine in window, when we click on the link it will open robo Help with TOC and specific topic which matches the Map ID. But when we try the same in MAC > Safari, TOC display but it will not display the specific topic and even TOC is not synch. with the topic, In the right frame it will display as "Page cannot be displayed". It seems that it is not able to search the TOpic file name w.r.t the Map ID.

Hoping to see some reply asap. I got info from macromedia support that there are some workaround for acheiving the same, suggested to post the message in the forum.
    This topic has been closed for replies.

    4 replies

    H
    HKabaker
    Inspiring
    June 5, 2008
    Not knowing anything about this technique for calling help, I ask this dumb question:

    Does the syntax require the double >> before java?

    Harvey
    J
    Jim_M-64
    Participant
    September 30, 2008
    We are using RH 5x, generating WebHelp, and are just now trying to be browser-compliant with Safari/Mac. We have this exact issue.

    Has anyone solved it?

    Does anyone know if it is fixed in RH7?

    E
    echopraxia
    Inspiring
    January 12, 2008
    Our software is compliant 100% on Safari and it would not please the powers that be if only the help is not compliant and therefore we have to take this supported browser off our list.

    I bought RoboHelp because it said it was compliant, now I have to find a ways to make it work on Safari..... has ANYONE gotten it to work? :(
    I
    inx_dev
    Participant
    June 5, 2008
    We still have the problem that safari cannot cope with the angle brackets that follow the #:

    index.html#<id=2>>java=true

    is getting encoded ( index.html#%3Cid=2%3E%3Ejava=true).

    Maybe there is a solution by now?

    Martin
    H
    HKabaker
    Inspiring
    January 11, 2008
    Sad to say, being compliant with W3C does not ensure everything will work the same way across platforms. Safari does not respond to several techniques written for Windows.

    You may not find this acceptable, but here's a thought: Switch to Firefox to run WebHelp in Mac OS. You may still have some incompatibilities, but less so in Firefox, I believe.

    Harvey
    E
    echopraxia
    Inspiring
    October 5, 2007
    I'm having the same issue... works fine on a MAC in Mozilla, but as soon as you go to Safari, you get a 404 error on the right pane. The code we are using is as follows:


    <a class="level1_text" href="javascript:RH_ShowHelp(0,'<s:property value="helpRoot"/>/index.htm',HH_HELP_CONTEXT,109)"><s:text name="HELP"/></a>

    I'm using WebHelp and this is only happening in context sensitive help. It kind of looks like it doesn't like the # that robohelp puts in front of the ID... though that doesn't make a lot of sense. We're also noticing that whtbar.js is throwing an error on line 1356 when looking at the Safari log.

    Suggestions? Ideas... if I don't find a way to fix this by Monday then it looks like our entire help system is going back to JSP :( :( :( :( :( :( ....nooooooooooooo
    P
    p_newsom
    Participant
    January 7, 2008
    I'm very curious to know if anyone has resolved this issue. My group is currently shopping for a new help application and the problem with non-functional context links in Safari is the biggest shortcoming with our current app.

    Does anyone know if help systems produced by RoboHelp 7 can supply working context links in Safari?
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