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December 8, 2008
Answered

Stall upon startup after 6 weeks of disuse

  • December 8, 2008
  • 1 reply
  • 389 views
Large, ongoing output to HTML Help project. As above, I haven't touched this thing in six weeks while on another, non RH project.

Symptoms:

-Opening the basic workspace took over 5 minutes. (Project Manager, Single Source Layouts, Topic List and large central pane to view Topic documents being edited.)

-Some 10-12 minutes later, Wait cursor still alternating with standard cursor, and RoboHelp title bar reads "Not Responding" when I try to open or do anything.

Will need to update documentation for a new release of our product, and ACTUALLY PRODUCE NEW ONLINE HELP sometime this week. I CANNOT HAVE THIS THING GO BAD ON ME. No time to rebuild, reassemble, re-anything.

My computer has suffered no traumas, the project folder has not been moved or even looked at cross-eyed. Project folder is on a local drive, not a server on a network (learned that lesson long ago).

This project cannot act like a car that hasn't been started in too long.

HELP! Sorry if this sounds panicky -- IT IS!

This topic has been closed for replies.
Correct answer Peter Grainge
Make a backup of the project, delete the CPD file and reopen the project. See if that makes a difference.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
December 8, 2008
Make a backup of the project, delete the CPD file and reopen the project. See if that makes a difference.

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December 10, 2008
Wanted to send a "thanks" even before trying it. Haven't looked on this forum for a couple of days. Have tried more extreme things than your suggestion, suggested by Adobe rep. However, haven't tried EXACTLY what you recommend. Will do so now. (Wednesday 12/10 0935 New York time.)