Stuck in "Starting generation" RH 2020.8.34

Forum|Forum|2 years ago
October 4, 2023
3 replies
1089 views

Hello! I'm trying to generate a PDF output that I routinely generate without much problem. Today it is stuck in "Starting generation" and it never generates. I can't click the x icon to interrupt or stop the process.

I updated RH yesterday but generated output successfully afterward.

I have tried creating a new PDF output preset and generating that-- no success. I've also tried shutting down RH and restarting it and I've had no success there either.

This topic has been closed for replies.

Correct answer jenniferc89874448

However, after a complete system reboot, it now seems to be generating!

A

Amebr

Community Expert

Another thing to look at for troubleshooting is where your project is located and where you are generating to. If it's a network or cloud storage drive, try with a copy of your project on your c drive, and generating to c drive as well. Network latency and cloud syncing can have strange effects on a project.

Peter Grainge

Community Expert

Do you have any problems in the About RoboHelp sample project.

RoboHelp creates two copies of the samples on installation.

The copy to use is put in My RoboHelp Projects in the Documents folder that Windows creates in your profile.
Another copy goes into Program Files and should never be run from there as Windows will block some of the functionality. The idea of the copy in Program Files is that it is a clean back up if you need to replace the copy in Documents.

See if you have any problems with those. I haven't read back through the thread so this may be covered. Are you generating to the same drive as your project?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

J

jenniferc89874448Author

Inspiring

I took the time to recreate and attempt to generate the PDF output of this specific TOC one topic at a time. Thankfully it was only 20 topics. But even in doing so, there wasn't a single file that was holding me up. I got it to generate eventually.