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Participant
November 26, 2020
Answered

Subscription failed

  • November 26, 2020
  • 2 replies
  • 208 views

Hi, I have purchased license and registered and downloaded the software. However . after installation is failed as there is no internet on that machione. Please can you suggest  how to resolve the issue ? Thanks SS

    This topic has been closed for replies.
    Correct answer Stefan Gentz

    You cannot activate the subscription without an internet connection as mentioned in the RoboHelp system requirements document:

     

    "This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to Online Services."

     

    Kind regards,
    Stefan Gentz

    2 replies

    Stefan GentzCommunity ManagerCorrect answer
    Community Manager
    November 26, 2020

    You cannot activate the subscription without an internet connection as mentioned in the RoboHelp system requirements document:

     

    "This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to Online Services."

     

    Kind regards,
    Stefan Gentz

    Jeff_Coatsworth
    Community Expert
    Community Expert
    November 26, 2020