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Participant
November 26, 2020
Answered

Subscription failed

Hi, I have purchased license and registered and downloaded the software. However . after installation is failed as there is no internet on that machione. Please can you suggest  how to resolve the issue ? Thanks SS

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    Stefan GentzCorrect answer
    Legend
    November 26, 2020

    You cannot activate the subscription without an internet connection as mentioned in the RoboHelp system requirements document:

     

    "This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to Online Services."

     

    Kind regards,
    Stefan Gentz

    2 replies

    Stefan GentzCorrect answer
    Legend
    November 26, 2020

    You cannot activate the subscription without an internet connection as mentioned in the RoboHelp system requirements document:

     

    "This software will not operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to Online Services."

     

    Kind regards,
    Stefan Gentz

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    Jeff_Coatsworth
    Community Expert
    Community Expert
    November 26, 2020

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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