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Inspiring
September 29, 2023
Question

Subscription terms

  • September 29, 2023
  • 6 replies
  • 205 views

Hi, If you take out a pay-per-month subscription to RH, what is the minimum time before you can cancel without incurring an early-cancellation fee?

TIA

Geoffrey

    This topic has been closed for replies.

    6 replies

    Peter Grainge
    Community Expert
    Community Expert
    October 2, 2023

    This is what I have from Adobe. 

     

    Start

    As per T&C, if you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.
    Please refer to the link here for details.
    End
    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.
     
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    Community Expert
    October 2, 2023

    Ah I see it's not clear in the image, but that was the Buy button for Robohelp.

    Peter Grainge
    Community Expert
    Community Expert
    October 2, 2023

    I have a feeling that for RoboHelp that would amount to the balance of 12 months from the start of the subscription. I'm trying to get an answer from Adobe.

    ________________________________________________________
    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Community Expert
    October 2, 2023

    P.S. This is much clearer messaging than last time I clicked on that button. 😛

    Community Expert
    October 2, 2023

    I clicked on the Buy button today (2 Oct) and get this:

    So it looks like 14 days.

    Peter Grainge
    Community Expert
    Community Expert
    September 29, 2023

    I believe it is 12 months but I am checking with an Adobe contact as I am not sure.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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