Subscription terms

Forum|Forum|2 years ago
September 29, 2023
6 replies
205 views

Hi, If you take out a pay-per-month subscription to RH, what is the minimum time before you can cancel without incurring an early-cancellation fee?

TIA

Geoffrey

This topic has been closed for replies.

Peter Grainge

Community Expert

This is what I have from Adobe.

Start

As per T&C, if you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

Please refer to the link here for details.

https://www.adobe.com/legal/subscription-terms.html

End

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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A

Amebr

Community Expert

Ah I see it's not clear in the image, but that was the Buy button for Robohelp.

Peter Grainge

Community Expert

I have a feeling that for RoboHelp that would amount to the balance of 12 months from the start of the subscription. I'm trying to get an answer from Adobe.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

A

Amebr

Community Expert

P.S. This is much clearer messaging than last time I clicked on that button. 😛

A

Amebr

Community Expert

I clicked on the Buy button today (2 Oct) and get this: