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May 11, 2010
Question

Suddenly can't open topics in design view

  • May 11, 2010
  • 1 reply
  • 1438 views

Hello -

Last Friday, I had 2 RH projects open when the electricity went out in our building. When I opened these projects on Monday, I suddenly couldn't open most of the topics in design view. A few I can. What happens is that I get the hourglass and then RH stops responding. I waited 10 minutes and no progress. I can still right-click a topic and view/preview it, but I cannot open it in the design window.

So maybe something got hosed in the project, right? Well ... I opened a project that was not open at the time of the power surge and it's experiencing the same issue.

So maybe something in RH itself got hosted, right? Well ... I un-installed and re-installed RH and I still have the issue.

Any ideas? I'm completely at a loss.

Thanks!

Barry

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    1 reply

    Captiv8r
    Legend
    May 11, 2010

    Hi there

    Admittedly a long shot here. Have you tried reloading the default environment? Additionally, I'd also click Tools > Options and ensure that the WYSIWYG editor is the default. And if it is, try configuring another editor as the default. Then dismiss the dialogs and reset the default back to the WYSIWYG editor.

    Cheers... Rick

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    July 11, 2012

    Hi -

    I'm experiencing the same type of problem with one of my projects in RH7 as well as a couple more that are in RH8.

    Did you ever resolve this issue?

    Thanks for your help!

    
    Captiv8r
    Legend
    July 11, 2012

    Hi there

    Did you check your Tools > Options and ensure RoboHelp was configured as the editor as described earlier?

    Cheers... Rick

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