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AntoninMaxSea
AntoninMaxSea
Inspiring
Jun 2, 2016 10:48 AM UTC
Question

The .docx is empty with Robohelp 2015 and word 2013

I want to generate a printed documentation in a .docx format, the docx file is empty after the generation, the creation seems to run correctly (if i choose a .doc format it is quite generated correctly ) . I'm using  Robohelp 2015 and Word 2013. I also set the Macro settings to Enable all macros in the "Trust Center" option of Word 2013 and it is the same . Are there some more configuration to do ? thanks a lot for an answer.

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3 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jun 2, 2016 11:26 AM UTC

There isn't anything else that needs setting so we'll have to take a step by step approach to fixing this.

First, have you applied the available patches? You should be on 12.0.3 from File > Help. If not, apply the update and try again. You only need to apply Patch 3 as it incorporates the earlier patches.

If that doesn't fix it, go to one of the sample projects and generate an output from there. That will tell us whether it is a general problem for you or one specific to your project.

Post back.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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AntoninMaxSea
AntoninMaxSeaAuthor
Inspiring
Jun 6, 2016 1:42 PM UTC

Thanks for your answer ... I have applied the Patch 3 and the problem was always present.

But I forget  to tell you that  Microsoft Word 2003 and 2013 were both installed on my computer.

So the trouble has disappeared when uninstalling Word 2003.

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jun 6, 2016 5:52 PM UTC

You can have multiple versions of Word installed but a valid version must have been the last one run when RoboHelp opens.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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