The Import Word Document Wizard cannot locate a supported version of Microsoft Word

Forum|Forum|15 years ago
November 10, 2010
5 replies
1825 views

Hello guys,

I'm currently evaluating RoboHelp HTML 8.0.2.208. I'd like to import an existing Word document to a fresh new RoboHelp project. Unfortunately, everytime I've got the message below:

"The Import Word Document Wizard cannot locate a supported version of Microsoft Word"

"Please install Microsoft Word 2000 or newer."

I tried with several Word 2003 and Word 2010 documents but with no success.

Could someone help me?

Thans by advance

HTML

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J

JasperBinAuthor

Participant

Oh yes! I almost forgot: I'm using Windows 7 pro x64.

Peter Grainge

Community Expert

It's not the version the document was created in that matters. It's the version that Word wants to us. I'm guessing Word 2010 is the last one used on your PC. If so and if you have Word 2003 still installed, then run that and try again with RoboHelp.

Each time you change the version of Word you are using, it will do a little reinstall that takes less than a minute. Before running RoboHelp you need to make sure you run Word 2003 first.

RoboHelp 8 does not support Word 2010.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge