Skip to main content
Anonymous
September 26, 2012
Question

"The webpage cannot be displayed" and chm problem in WebHelp Output

  • September 26, 2012
  • 3 replies
  • 951 views

Hello all, I'm Kelvin, I am new to RoboHelp, can anyone help to solve the problem I encountered when using RoboHelp 10? I am using the RoboHelp 10 Trial Version to open an old WinHelp projects. After I generate the WebHelp output, when I click some of the topics in the left menu, the browser shows "The webpage cannot be displayed".

For those inaccessible items, I'd found that the URLs are strange like "C:\{Project Location}/HTMLHelp/!SSL!/WebHelp/‟-.chm::/{FileName}.htm". where the link had inlcuded a chm related characters.

However, for the items I can access, the links show as normal as "C:/{Project Location}/HTMLHelp/!SSL!/WebHelp/{project_folder}/{FileName}.htm".

Sometimes, I'd also found that there are some strange characters in front of the chm like "酀疮ᆐ끙疪-.chm::/".

I am using Windows 7 32-bit OS with the trial version of RoboHelp downloaded from adobe.com. And I browsed the output with IE 9 and Firefox 14, and the problem exists in both.

One more supplement information: My colleague had used the trial version of RoboHelp 9 to open the same project source files and everything works fine.

Thanks in advance.

Kelvin

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 26, 2012

It looks like you have somehow set things up to link to a CHM. Try working with the sample projects first. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Anonymous
October 11, 2012

Hello Peter, thanks very much for your feedback on my question.

Actually, I'd tried the sample projects when I started using RoboHelp at the begining. Moreover, I'd also tried to create some blank projects myself to test the funcionality of the Software.

Yet, I have some existing WinHelp projects and I would like to import those contents and re-generate the Help in WebHelp format using RoboHelp. However, when I use RoboHelp 10, I'd encountered the problem mentioned above. Furthermore, my colleague had tried to import those projects using RoboHelp 9 and it works in order. Do you have any view on such difference between RoboHelp 9 and RoboHelp 10?

Thanks in advance.

Kelvin

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 11, 2012

I am not aware of any changes that would affect the import of your old WinHelp projects.

I am also puzzled that you have WinHelp projects with links to CHMs. Please confirm you are importing a WinHelp project that was compiled from RoboHelp for Word? If it was not, how was the WinHelp compiled?

The links are pointing to files that are on a hard disk so they would not work anyway when the help is distributed.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices