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Kathy24474360ezia
Known Participant
September 6, 2022
Answered

Thumbnails won't close

  • September 6, 2022
  • 7 replies
  • 753 views

We're using RoboHelp 2020.8.34, and we have thumbnails for several images. The thumbnails look and open correctly, but they won't close; clicking on the X does nothing. It happens when viewing the output locally and on the server and in Edge and Chrome. Anyone else having this issue? 

    This topic has been closed for replies.
    Correct answer Karin Albrecht

    Hi,

    I am currently testing RH 2022.0.346. In this version, I do no longer have this issue. Maybe, upgrading to 2022 is an option for you, too.

    7 replies

    K
    Karin AlbrechtCorrect answer
    Legend
    February 28, 2023

    Hi,

    I am currently testing RH 2022.0.346. In this version, I do no longer have this issue. Maybe, upgrading to 2022 is an option for you, too.

    R
    Robert26801117dbhz
    Participant
    November 21, 2022

    I have exactly the same problem, I've just voted for it, hope Adobe can fix it asap.

    K
    Karin Albrecht
    Legend
    September 9, 2022

    Thank you for creating the bug, I just voted for it. 

    K
    Karin Albrecht
    Legend
    September 8, 2022

    Some more details on my test: I created a new project with just one topic. Output is Responsive HTML5. No skin selected (i.e. default skin).

    It is not working with any of the options for thumbnails (style or create).

    K
    Kathy24474360eziaAuthor
    Known Participant
    September 8, 2022

    Thanks for testing this and confirming the problem. For now, we are coming up with a workaround as our help needs to go out shortly. 

    K
    Kathy24474360eziaAuthor
    Known Participant
    September 8, 2022

    I have created a bug for this. 

    K
    Karin Albrecht
    Legend
    September 8, 2022

    I just tested with version 2020.8.34 and can confirm this for Responsive HTML5 output. It seems to work correctly with Frameless. No error to be found in the console. 

    I was just hoping I would be able to update 😞 

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    September 8, 2022

    Which output and skin are you using? I don't have RH2020 right now but I can try to test later. 

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    September 7, 2022

    It's not something I've seen reported here before. Have you made any customisations to the skin you're using?

    K
    Kathy24474360eziaAuthor
    Known Participant
    September 7, 2022

    I do have a new skin, but there are only minor color changes from the original skin. I did the output using the original skin and have the same problem. Output we did for a release back in June, which was before we upgraded to release 8, works correctly. 

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