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a_neises
Known Participant
February 26, 2014
Question

TOC and Index entries sometimes blank in WebHelp output

  • February 26, 2014
  • 2 replies
  • 380 views

I'm running RoboHelp 10, generating Help files using the WebHelp target.

Sometimes, in the WebHelp output, clicking a Table of Contents or Index entry restults with a bank topic. This issue is resolved my either maximizing/minimizing the screen or by refreshing the browser.

The issue does not happen consistently in the output. As well, it seems to only happen in Internet Explorer 10.

Is there a work-around for this issue?

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2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 26, 2014

Have you applied all the RH10 patches and regenerated your WebHelp?

Willam van Weelden
Willam van Weelden
Inspiring
February 27, 2014

Just installing the patches is not enough. Adobe release some smaller

fixes for WebHelp on IE10/11 and Chrome. (4 in total) For an overview of

all RH fixes, see

http://www.wvanweelden.eu/articles/robohelp-patches-and-updates

Kind regards,

Willam

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