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ae1992
ae1992
Participant
July 22, 2016
Answered

ToC books not opening in Chrome

  • July 22, 2016
  • 14 replies
  • 13595 views

Hi all,

I am using RoboHelp 11 and RoboHelp Server 9.

Some of my ToC books are not opening, but the rest are working just fine. I have these same books on a different project, and they're opening fine. Both projects are published on the same server but in different areas. They have been working just fine up until this point.

Thank you!

This topic has been closed for replies.
Correct answer Peter Grainge

The official fix is on Adobe's site at Cannot collapse the ToC of Webhelp output in Google Chrome

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

14 replies

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I
IR-PROGNOSIS
Inspiring
January 3, 2018

I have now had the same issue reported to me. I am using RH 2017 and the user is viewing through Chrome version 63.0.3239.108 (64 bit).

I have added my vote and comment to the Adobe Tracker.

Chris

W
WriterJeanne
Known Participant
December 17, 2017

Hi all,

Turns out I do have some Chrome users in the Help audience for this project, so ...

Workaround is to turn off WebHelp Settings > Navigation > Synchronize Table of Contents, or use Preferred Format: HTML.

Reduces functionality, but at least the output is not broken in Chrome.

I will add this info to the bug report as it seems the source of the problem is the syncing of the TOC.

Jeanne

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 18, 2017

Changing to pure HTML. which disables synchronization, works but I'm not finding turning off synchronization alone works.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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W
WriterJeanne
Known Participant
December 18, 2017

Worked for me using Chrome 63.0.3239.108 (Official Build) (64-bit).

C
CletusQMaggot
Known Participant
December 15, 2017

Yeah, same here. After discovering this thread and learning the solution was outside of my own influence, I've spent the morning trying to let my internal and external audience know to either stick with using the search engine or open their hearts to Firefox.

If we voted on that bug, are we notified if something changes?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 19, 2017

Re "are we notified if something changes?"

Not generally but with something like this once an update is released, it will likely be commented on in forum threads. Also you can go the Tracker bug base at any time to see its status.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 22, 2016

Have you applied all the browser security fixes that are listed on Willam's site (https://www.wvanweelden.eu/articles/robohelp-patches-and-updates?) & regenerated your help?

T
Tim D Morris
Inspiring
December 14, 2017

One of our trainers is reporting the same issue.  TOC books are not opening in Chrome.  I don't have details on the environment yet, but I have tested using Chrome Version 62.0.3202.94 on a Windows 7 system and the books open as expected. Another user has tested the help using Chrome on a Windows 10 system, and again the books open as expected.  I'm using RH 2015 to generate the help, and my version is 12.0.4.460 (which is a higher version number than what is listed on Willam's site for RH 2015). If the books are opening in Chrome on some systems, could this still be a security fix issue?  If yes, any ideas which one(s)?  Also, if yes, and if the fixes are for an older version of RH, can I just apply them to my current RH version, or would I need to uninstall RH, install the oldest version a security fix applies to, apply the fix, install the next RH version, etc., until I have applied all fixes through RH 2015?  Thanks!

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