Skip to main content
F
francineOracleHSGBU
Known Participant
October 4, 2019
Question

ToC books not opening in Chrome

  • October 4, 2019
  • 3 replies
  • 377 views

I'm using RoboHelp 19 Classic. The TOC books were working correctly until 2 days ago. I'm using 

Google Chrome is up to date
Version 77.0.3865.90 (Official Build) (64-bit)
This topic has been closed for replies.

3 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 4, 2019

The the problem has to be with either what has been uploaded to the server / put in the app folders by the developers or the way they are calling the help.

 

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 4, 2019

Does the help work correctly if you open it independently of the application?

 

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
F
francineOracleHSGBUAuthor
Known Participant
October 4, 2019
Yes
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 4, 2019

I've branched you off because that was a really old discussion. Are you producing WebHelp with your RH2019 Classic version or HTML5 help? Are you patched up with Update 9?

F
francineOracleHSGBUAuthor
Known Participant
October 4, 2019
WebHelp with RH2019 Classic. Installed Update 9. Re-ran the help. Now help is not opening from application at all. When I click the Help button, it tries, but nothing happens. This is what was happening before the update with two of the books in the TOC. I would click it and you would see that it tried to open, but didn't.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices