ToC broken after republish on site

Forum|Forum|4 years ago
August 12, 2021
11 replies
343 views

Robohelp 2020.5
Windows 10
Frameless output

Hi all.
After we generate a new output and publish it to our website, ToC goes to be broken for almost all users from different IPs, locations, PC's.
Topics from Section A can be in Section C, etc.
For example:

And correct variant:

Right now SNNP section contain 4 topics from Databases. (What is interesting, is that Databases section containss 300+ topics and SNMP section only 4, which means that ToC takes the real number of topics in current section and after that puts wrong topics).
Locally - everything is fine, so we are thinking this is cookies issue.
Our upload algorithm - delete all content of previous output -> upload new in empty folder
We tried different browser, incognito mod, cache and cookie clearing - nothing. We also tried to go from empty VM - same result. Only 2% of computers display ToC correctly (we don't know why)

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Peter Grainge

Community Expert

Locally - everything is fine, so we are thinking this is cookies issue.

Cache rather than cookies.

This seems to be a severe example of the problem. When I upload to www.grainge.org I often have to click Refresh but that usually works. However, when I upload a new menu top right it can be an hour or more before I see the changes. I'm guessing in your case some time has elapsed between the upload and problem being reported.

Is this a new problem with an output that has previously worked or is it a persistent problem each time you generate?
Have you run a file comparison between the local output folder and what is on the server?
Try generating to a new folder on the server.

I'm not sure what else to suggest so it might be necessary to try support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

Try the above first though and post back.

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