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A
argus08-7xWR1K
Inspiring
January 28, 2015
Answered

TOC caching issue on IE

  • January 28, 2015
  • 2 replies
  • 1365 views

Hello all

RH10 to webhelp

I just received a call from an ongoing client. He's reporting that they are experiencing TOC caching issues in IE only. A topic and a book in the TOC that we removed in the latest updates are still appearing in the TOC, but obviously are dead links to topics that no longer exist. He said they cleared the folder and replaced it entirely with the new output files. They clear the cache but they keep showing up. He says they don't have this issue in Chrome.

Any ideas?

Thanks,

Laurie

This topic has been closed for replies.
Correct answer Amebr

Just to close the loop (sort of) on this: I passed along the info to the client, as mentioned above. When I later followed up with him, he said that they had "decided not to worry about it. No end users have reported issue. It’s mostly new users who use the online help, and they wouldn’t experience any caching issues."


Speaking of meta tags, I discovered something interesting yesterday.

If you paste the tags into the <head> tag of the master page, they don't show up in the output. If, however, you paste them into Robohelp's "header" area, they are automagically copied into the <head> tag and do show up in output.

(I originally managed to get around the issue by including them in the screen layout (HTML5 Multiscreen) but this workaround is probably easier.)

2 replies

KimberlyO
KimberlyO
Inspiring
January 28, 2015

It looks like there is a more thorough way to clear cache by using the developer tools in IE.  Maybe this might help??

https://kb.wisc.edu/page.php?id=15141

A
argus08-7xWR1KAuthor
Inspiring
January 28, 2015

He would ideally be looking for a way to not cache or to automatically clear the cache so his clients don't have to manually do it each time (they likely wouldn't know that they even would need to, and would just be confused by orphan links in the TOC).

I found info re using meta tags to disable the cache (Disable Browser Caching with Meta HTML Tags [Cristian Sulea]). I inserted the tags into the master page header according to the instructions, but curiously they are not included in the output topics. I manually inserted it into the index.htm, and have sent the output to the client to test. I can't test it because I'm not experiencing the issue.

A
argus08-7xWR1KAuthor
Inspiring
March 18, 2015

Just to close the loop (sort of) on this: I passed along the info to the client, as mentioned above. When I later followed up with him, he said that they had "decided not to worry about it. No end users have reported issue. It’s mostly new users who use the online help, and they wouldn’t experience any caching issues."

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 28, 2015

Not much you can do to force a browser to dump its cache and refresh as far as I know.

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